Order Shipment

Most products ship within 1 to 3 business days from the date of your order (unless indicated on the product page). We will send you tracking information as soon as it is available.

If you do not receive tracking info within 5 business days of your order, feel free to follow up with us via email.(info@epicledgrowlight.com)

Shipping

• USA free shipping from USA warehouse with US plug, no tax.
• Canada ship from Canada warehouse with US plug, no tax.
• Australia ship from Australia warehouse with AU plug, no tax.
• Germany/Europe ship from Germany warehouse with EU plug, no tax.
• United Kingdom ship from UK warehouse with UK plug, no tax.
• Russia ship from Russia warehouse, no tax
• Other countries ship from China, customer need bear the customs fee. (Please contact）
• Shipping fee will be calculated on check out page.
• For change of your shipping address, please contact us after your payment. Usually 24 hours.

Warranty

Regular Warranty Service

LED Grow Lights ( For Mars Hydro & Spider Farmer LED)

5 years limited warranty for LED grow lights:

• Within 30 days: The light can be returned or replaced after delivery, in the precondition of non-artificial damage.
• 30 days -3 months: Accessories, repairs and services are provided free of charge. No return or replacement without quality problems.
• 3 months – 1 year: Accessories, repairs and services are provided free of charge.
• 1 year – 5 years: Free Accessories. The buyer needs to bear the maintenance fee and two shipping costs.
• *Lights shipped from China: Free Accessories.The buyer needs to bear the shipping costs of the accessories.

LED Grow Lights ( For Bloom Plus)

3 years limited warranty for LED grow lights:

• Within 30 days: The light can be returned or replaced after delivery, in the precondition of non-artificial damage.
• Within the first year, BLOOM PLUS provides free parts and repair service, Buyer bear one-way shipping fee.
• More than one year but less than three years. BLOOM PLUS provides warranty service, Buyer bear handling fee.

Inline Fan

• 2 years warranty: Under normal use, provide free reparation service within warranty period . [Operating conditions: ambient temperature around 30℃; Relative humidity 15-65%]

Controller And Mat kits

• 2 years warranty: Under normal use, provide free reparation service within warranty period.

Request Warranty

Please send following details to email us:  info@epicledgrowlight.com  we will help you solve the problem quickly.

• Order screenshot. The order number, product model, and order time can be seen clearly.
• Videos or pictures about product issues.
• Please describe the problem in detail and precisely.

Disclaimer

• There will be a repair fee to be paid:

If the light is tampered with or found to be damaged by the customer.

• The warranty is void:

If damage caused by abnormal use, such as dripping water, inputting voltage error, dropping or breaking the light, disassembling light, etc.

• The extent of warranty is ultimately at epicledgrowlight’s discretion. We reserve the right to refuse warranty repair or replacement service to anyone.
• We only provide a warranty to customers who bought items from our official website.