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Warranty

Warranty

 

Regular Warranty Service

LED Grow Lights ( For Mars Hydro & Spider Farmer LED)

5 years limited warranty for LED grow lights:

 

  • Within 30 days: The light can be returned or replaced after delivery, in the precondition of non-artificial damage.
  • 30 days -3 months: Accessories, repairs and services are provided free of charge. No return or replacement without quality problems.
  • 3 months – 1 year: Accessories, repairs and services are provided free of charge.
  • 1 year – 5 years: Free Accessories. The buyer needs to bear the maintenance fee and two shipping costs.
  • *Lights shipped from China: Free Accessories.The buyer needs to bear the shipping costs of the accessories.

 

LED Grow Lights ( For Bloom Plus)

3 years limited warranty for LED grow lights:

 

  • Within 30 days: The light can be returned or replaced after delivery, in the precondition of non-artificial damage.
  • Within the first year, BLOOM PLUS provides free parts and repair service, Buyer bear one-way shipping fee.
  • More than one year but less than three years. BLOOM PLUS provides warranty service, Buyer bear handling fee.

 

Inline Fan

  • 2 years warranty: Under normal use, provide free reparation service within warranty period . [Operating conditions: ambient temperature around 30℃; Relative humidity 15-65%]

 

Controller And Mat kits

  • 2 years warranty: Under normal use, provide free reparation service within warranty period.

 

Request Warranty

 

Please send following details to email us:  info@epicledgrowlight.com  we will help you solve the problem quickly.

  • Order screenshot. The order number, product model, and order time can be seen clearly.
  • Videos or pictures about product issues.
  • Please describe the problem in detail and precisely.

 

Disclaimer

 

  • There will be a repair fee to be paid:

If the light is tampered with or found to be damaged by the customer.

  • The warranty is void:

If damage caused by abnormal use, such as dripping water, inputting voltage error, dropping or breaking the light, disassembling light, etc.

  • The extent of warranty is ultimately at epicledgrowlight’s discretion. We reserve the right to refuse warranty repair or replacement service to anyone.
  • We only provide a warranty to customers who bought items from our official website.
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