Shipping and return policy
Free Shipping in the USA
Local Fast shipping in CA/DE/UK/AU/EU
Order Confirmation
As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. As soon as we receive your order, we automatically reach out to our warehouse to confirm the product is in stock and is available for immediate shipment. In rare cases, if the product is on backorder or unavailable, we will contact you immediately and ask if you would like to wait for the product to become available or have your payment refunded. If the item is available for immediate shipment (1-3 business days) we will submit the order for processing and arrange shipment.
Order Shipment
Most products ship within 1 to 3 business days from the date of your order (unless indicated on the product page). We will send you tracking information as soon as it is available. If you do not receive tracking info within 5 business days of your order, feel free to follow up with us via email.
Shipping
We offer Fast shipping via FedEx, DHL, UPS, or other couriers.
After the order is processed, allow 2 to 7 business days for the product(s) to reach you.
International Orders
All of our brands can be shipped internationally using FedEx, UPS, USPS, DHL or other couriers. Contact us for the worldwide shipping quote. In this case please allow a couple weeks (or more) for the products to reach you.
If you do not want to use this service, email us to receive a shipping quote for items shipped outside of the United States. You may also place an order on our online store and shipping charges will be calculated and an invoice emailed to you to cover these charges.
Return policy
The light can be returned or replaced within 30 days after delivery, in the precondition of non-artificial damage.
90 days ALL FREE warranty. Free components, repairing and service can be provided within 3 months after delivery.
3 years of free components can be provided.
3 month -1 year : Free components, shipping fees of returning. Buyer needs
pay 1 way shipping fees and repairing fees.
1 year - 3 years : Free components. Buyer needs pay 2 way shipping fees and
repairing fees.