Shipping and return policy
Free Shipping in the USA
Local Fast shipping in CA/DE/UK/AU/EU
As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. As soon as we receive your order, we automatically reach out to our warehouse to confirm the product is in stock and is available for immediate shipment. In rare cases, if the product is on backorder or unavailable, we will contact you immediately and ask if you would like to wait for the product to become available or have your payment refunded. If the item is available for immediate shipment (1-3 business days) we will submit the order for processing and arrange shipment.
Most products ship within 1 to 3 business days from the date of your order (unless indicated on the product page). We will send you tracking information as soon as it is available. If you do not receive tracking info within 5 business days of your order, feel free to follow up with us via email.
We offer Fast shipping via FedEx, DHL, UPS, or other couriers.
After the order is processed, allow 2 to 7 business days for the product(s) to reach you.
All of our brands can be shipped internationally using FedEx, UPS, USPS, DHL or other couriers. Contact us for the worldwide shipping quote. In this case please allow a couple weeks (or more) for the products to reach you.
If you do not want to use this service, email us to receive a shipping quote for items shipped outside of the United States. You may also place an order on our online store and shipping charges will be calculated and an invoice emailed to you to cover these charges.
Return policy (For return, please contact us)
For grow tent, do not offer return policay for its' particularity, Hope for the kindly understand.
- 30 days refund or exchange. We provide 30-day return of goods without any reason, if there have any quality problem. Non-quality issue, the buyer has to pay the return shipping fee.
- The package must be in its original packaging and include all of the original accessories or items that came with it when returning an item. The item and package should be in original and perfect condition.
- 3-year manufacturer warranty.
- Fix by yourself: Within 1 year, the replacement and shipping is free; 1~3 years, you are responsible for shipping charges and handing fee.
- To repair center: Within 3 months, we cover shipping and repair charges; 3~12 months, you pay shipping fee; 12~36 months, you cover round-trip shipping charges and repair charges.