FAQs

Q:How long do I expect shipping?

A: We have warehouse worldwide in the USA, Canada, UK, Germany, AU and Russia. We arrange shipment within 24 business hours after you placed the order (Monday-Friday), and will update the tracking number along the way, usually you can get your package in 3~7 business days, and there will be no extra custom tax needed. 

Q: I don't have paypal account. How can I use credit card or debit card to pay the order?

A:  Check out with Paypal---- Choose paypal guest checkout ---- Pay with debit or credit card

Q: Can I pay CAD/GBP/AUD/Euro/Other currency other than USD?

A: As we do international business, we only accept USD. Hope for your kindly understand.

Q: I cannot select shipping method when I place the order, what can I do?

A: If you can't select shipping method when you place the order, please contact us to sort out the shipping method for your region.

Q: Why my tracking number is invalid?

A: If your tracking number is CM000000000DE, please go on this site to check it.

https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html

Other problem or issue, please feel free to contact

Email:  info@epicledgrowlight.com   

Instagram: epicledgrowlight

Facebook: epicledgrowlight